Versand

Shipping Policy – Drainova 

1. Order Processing

  • All orders are typically processed within 1–3 business days after payment confirmation.

  • Processing includes order verification and preparation for shipment from our AliExpress suppliers via DSers.

  • You will receive an email confirmation once your order is processed and shipped.

2. Shipping Methods & Estimated Delivery

Shipping is handled by various carriers depending on your location. Estimated delivery times:

Region Estimated Delivery Time
European Union 10–25 business days
United States & Canada 15–30 business days
Other international destinations 20–40 business days

These are estimates only. We are not responsible for delays caused by carriers, customs, or events beyond our control.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method.

  • Occasionally, we may offer free shipping promotions; check the product page or checkout for details.

  • Shipping fees do not include customs, import duties, or taxes.

4. Customs, Duties & Taxes

  • International shipments may be subject to customs fees, import duties, or taxes, which are the responsibility of the customer.

  • Please check your local regulations before purchasing.

5. Tracking Your Order

  • Once shipped, you will receive a tracking number via email.

  • Tracking may take 1–3 business days to activate depending on the carrier.

  • Some international shipments may have limited tracking after leaving the origin country.

6. Lost, Stolen, or Damaged Packages

  • Inspect your order upon arrival.

  • If items are lost, stolen, or damaged, contact us immediately at info@drainova.eu.

  • We will work with the carrier and suppliers to resolve the issue.

  • In many cases, you may receive a replacement or refund without returning the item, depending on the situation.

7. Multiple Shipments

  • Some orders may be shipped in multiple packages depending on supplier availability.

  • Each package will have a separate tracking number.

8. International Shipping Disclaimer

  • Due to the nature of dropshipping via AliExpress suppliers, shipping times can vary widely.

  • We cannot guarantee exact delivery dates.

  • By placing an order, you acknowledge and accept these estimated delivery times.

9. Contact

  • For any questions about shipping, delivery, or your order, contact info@drainova.eu.

  • Include your order number to receive faster support.